jQuery(document).ready(function(){ jQuery('.et_pb_contact_form').attr('id', 'texform'); });


Below you will find answers to the most frequently asked questions. If you have any further questions, you are welcome to contact your personal customer advisor at any time.

Who is my contact person at Texsib?

When you contact Texsib, you will be assigned to a personal advisor. He or she will then be responsible for you and your projects.

Where can I order a material sample?

You can order material samples at any time using the form on our website or by contacting your personal customer advisor.

Where do I place my order?

You place your order via e-mail to your customer advisor.

What do I need to consider when creating my print data?

We have provided detailed instructions on how to create your print data on our website. Here you will find all the information you need on formats, spacing, colors and more. If you have specific questions about your project, you can contact your customer advisor at any time.

How does my print data get to Texsib?

You can send us your data in the following ways: CD/USB, e-mail, FTP server, WeTransfer and Dropbox.

What information is important for an inquiry or order?

We need the following information from you: material, dimensions, number of pieces, finishing/processing, shipping date, print data, delivery and billing address. Our customer advisors will be happy to answer any questions you may have about materials and finishing options for your project.

What delivery times can I expect from you?

Texsib is one of the large format printing companies with the shortest delivery times in Germany. As a rule, we have delivery times of up to 3 working days, but there is always the option of choosing overnight express delivery and with our courier for special deliveries we also ensure the shortest delivery times. The exact shipping time for your order depends on the size, quantity and capacity utilization in our production and will be communicated to you in advance by your customer advisor.

Where can I view the current status of my order?

We have integrated a portal on our homepage where you can view the current status of your order at any time. All you need is your order number and customer number. Click here to go to the TEX-Jobhub.

Can I change my order after it has been approved?

After your approval, you will receive an order confirmation from us. As we produce very quickly, there is only a small window of time to make changes once the confirmation has been sent. If you want to be on the safe side, you are welcome to request a proof beforehand and we will start production once this has been approved.

How do I receive my invoice?

You will receive your invoice, order confirmation and all other documents directly from us by e-mail.

Which payment methods are possible?

You can pay via Paypal, prepayment and invoice (after verification).

Can I collect my order directly from you?

You are welcome to collect your order from us in person. Please arrange this in advance with your customer advisor and bring your order number with you when you collect it so that our colleagues can give you the right product.

What is the procedure in the event of a complaint?

Normally your order will arrive in perfect quality. If you do notice something, simply send your customer advisor an e-mail with a description and a photo. If the parcel service or shipping company has caused damage in transit, please report this directly to the delivery agent when accepting the goods and send an email with a photo to your customer advisor. He or she will discuss the further course of action with you. Please keep damaged/incorrect goods until the matter has been fully clarified. In many cases, we will collect the goods from you so that we can check them internally and rectify the fault in the long term.

Do you also offer sustainable materials?

We have integrated some sustainable materials into our product portfolio for you. Simply ask your customer advisor for a free Greenovation lookbook.

Is there a minimum order quantity or a minimum order value?

We have a minimum order value of one square meter. Please speak to your customer advisor about this.